bat77 Privacy Policy

bat77 ("we", "us", "our", or the "Platform") is committed to protecting the privacy and personal data of every individual who accesses or uses the bat77 website located at https://bat77.cam and any associated services (collectively, the "Services"). This Privacy Policy ("Policy") describes how we collect, use, store, share and protect your personal data when you interact with the Platform.

This Policy applies to all registered players, prospective users, visitors and any other individual whose personal data is processed by bat77 in connection with the Services. It should be read alongside our Terms & Conditions and Responsible Gambling Policy, each of which is incorporated by reference.

By accessing the Platform or registering an Account, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal data as described herein. If you do not agree with any aspect of this Policy, you must discontinue use of the Services immediately.

For the purposes of this Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information relating to an identified or identifiable natural person, including name, email address, phone number, payment details, device identifiers and IP address.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, use, disclosure, erasure or destruction.
• "Data Controller" means bat77, as the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of bat77 pursuant to a written data processing agreement.
• "KYC" means Know Your Customer — the identity and address verification procedures bat77 is required to conduct as part of its compliance obligations.
• "Cookies" means small text files placed on your device by the Platform to recognise your browser, store preferences and collect usage analytics.
• "Player" or "you" means any registered user of the bat77 Platform.

bat77 collects Personal Data in the following categories, limited to what is necessary for the purposes described in this Policy:

bat77 does not collect special category data (such as racial or ethnic origin, religious beliefs or health data) unless strictly required by applicable compliance obligations, in which case explicit consent or a recognised legal basis will be established before any such collection takes place.

bat77 collects Personal Data through the following channels and methods:

• Direct Submission: When you register an Account, complete KYC verification, submit a deposit or withdrawal request, contact our support team or participate in a promotional offer, you voluntarily provide Personal Data to us.
• Automated Technical Collection: The Platform automatically collects Technical Data when you visit the website, log into your Account or interact with the Services. This includes IP address logging, cookie placement and session tracking.
• Payment Providers: When you make a deposit or withdrawal, our payment processing partners may share transaction confirmation data and payment method references with us for reconciliation and fraud prevention purposes. Payment providers such as those contextually associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are referenced for player familiarity only — bat77 does not receive your full payment credentials from these providers, and their involvement does not imply endorsement of gambling or this Platform.
• KYC and Verification Partners: Third-party identity verification service providers may supply bat77 with the results of document verification checks conducted against the documentation you submit.
• Responsible Gambling Registers: Where applicable and authorised by law, bat77 may receive information from self-exclusion registers or responsible gambling scheme administrators.
• Cookies and Analytics: Cookies and similar tracking technologies collect Behavioural Data and Technical Data as described in Clause 10 of this Policy.

bat77 processes your Personal Data only where a valid legal basis exists under applicable data protection law. The principal legal bases relied upon are:

• Contractual Necessity: Processing is necessary to perform the contract between you and bat77 — including registering your Account, processing deposits and withdrawals, settling bets and providing customer support.
• Legal Obligation: bat77 is subject to regulatory obligations including anti-money laundering (AML), counter-financing of terrorism (CFT) and KYC requirements under its applicable international operating licence. Processing necessary to fulfil these obligations is carried out on this legal basis.
• Legitimate Interests: bat77 processes certain data on the basis of its legitimate interests, including fraud prevention, platform security, responsible gambling monitoring and internal analytics, provided those interests are not overridden by your rights and freedoms.
• Consent: Where bat77 relies on your consent — for example, for direct marketing communications or optional analytics cookies — that consent will be obtained clearly and separately, and you may withdraw it at any time without affecting the lawfulness of prior processing.

bat77 uses the Personal Data it collects for the following purposes:

• Account Management: Creating and maintaining your Account, processing your registration, and authenticating your identity when you log in.
• KYC and Age Verification: Verifying that you meet the minimum age requirement (18 years or the higher minimum required by the applicable operator/licence jurisdiction) and confirming your identity in compliance with applicable regulations.
• Transaction Processing: Processing deposits, withdrawals and bet settlements, including PKR-denominated transactions where supported by the Platform's current payment integrations.
• Responsible Gambling: Monitoring player activity for indicators of problem gambling, applying self-imposed limits requested by you, and implementing mandatory interventions where required by the Platform's responsible gambling obligations.
• Fraud Prevention and Security: Detecting, investigating and preventing fraudulent activity, money laundering, account takeover attempts and other prohibited conduct.
• Customer Support: Responding to queries, complaints and support requests, and maintaining records of communications for quality and dispute resolution purposes.
• Marketing and Promotions: Sending promotional communications about bat77 offers, new features and betting markets — including cricket, PSL, ICC tournaments, T20 series, football, UFC and esports — where you have provided consent or where a legitimate interest applies. You may opt out at any time.
• Platform Improvement: Analysing aggregated and anonymised usage data to understand how players interact with the Platform, identify technical issues and improve the user experience.
• Legal and Regulatory Compliance: Fulfilling record-keeping, reporting and cooperation obligations under applicable law and the Platform's licensing framework.

bat77 does not sell, rent or trade your Personal Data to any third party for their own commercial purposes. We share Personal Data only in the following circumstances and with the following categories of recipient:

• Payment Processors: To facilitate deposits and withdrawals, bat77 shares necessary transaction data with payment processing partners. These partners are contractually obligated to handle data securely and in accordance with applicable standards.
• KYC and Identity Verification Providers: Third-party verification service providers receive the identity documents and data you submit during the KYC process in order to carry out verification checks on our behalf.
• Fraud Prevention and AML Services: bat77 may share relevant data with anti-fraud and anti-money-laundering screening services to meet its compliance obligations under applicable licensing requirements.
• IT and Platform Infrastructure Providers: Service providers who host, maintain and secure the bat77 Platform infrastructure may have access to Personal Data in the course of providing those services, subject to strict contractual data processing agreements.
• Regulatory and Law Enforcement Authorities: bat77 will disclose Personal Data to competent authorities where required by applicable law, court order, regulatory instruction or to protect the Platform against fraud or illegal activity.
• Responsible Gambling Organisations: Where legally required or where you have requested self-exclusion via a recognised scheme, bat77 may share relevant data with the applicable responsible gambling administrator.

bat77 operates under international licensing frameworks and may store or process Personal Data on servers or through service providers located outside Pakistan and outside the jurisdiction in which you reside. By using the Services, you acknowledge that your Personal Data may be transferred to, and processed in, countries that may not provide the same level of data protection as your home jurisdiction.

Where such transfers occur, bat77 will take reasonable steps to ensure that appropriate safeguards are in place, including but not limited to contractual clauses, data processing agreements, or reliance on applicable adequacy frameworks under the Platform's operating licence jurisdiction. bat77 will not transfer Personal Data internationally to a recipient that cannot demonstrate adequate data protection standards.

bat77 retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The general retention principles applied by bat77 are as follows:

• Active Account Data: Personal Data associated with an active Account is retained for the duration of the Account's existence plus any mandatory post-closure retention period required by applicable law or licensing conditions.
• KYC and Identity Records: KYC documentation and identity verification records are retained for a minimum of five (5) years following Account closure, or longer if required by applicable AML/CFT regulations.
• Transaction Records: Financial transaction records, including PKR deposit and withdrawal histories, are retained for a minimum of five (5) years following the transaction date.
• Support Communications: Customer support records and complaint files are retained for a minimum of three (3) years from the date of the last communication, unless a longer period is required to resolve ongoing disputes.
• Marketing Consent Records: Records of your marketing consent or opt-out status are retained for as long as necessary to demonstrate compliance with applicable consent requirements.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be attributed to any individual.

bat77 uses cookies and similar technologies (including web beacons and local storage) to operate the Platform effectively and to improve the user experience. The categories of cookies used are:

• Strictly Necessary Cookies: Essential to the functioning of the Platform. These cookies enable core features such as session management, Account login and security. They cannot be disabled without affecting core Platform functionality.
• Performance and Analytics Cookies: Collect anonymised data about how visitors interact with the Platform — which pages are visited most, how long sessions last and where errors occur. This data is used exclusively for internal platform improvement.
• Functional Cookies: Remember your preferences — such as language settings, odds format and notification preferences — to personalise your experience across sessions.
• Marketing Cookies: Used where you have provided consent to track the effectiveness of promotional campaigns and, where applicable, to serve relevant content about batting markets, PSL fixtures and casino promotions. These cookies are only placed with your explicit consent.

You can manage your cookie preferences through your browser settings. Disabling cookies other than strictly necessary ones may affect the performance and functionality of certain Platform features. bat77 does not use cookies to build profiles for sale to third parties.

Subject to applicable data protection law and the Platform's legal obligations, you hold the following rights in respect of your Personal Data held by bat77:

• Right of Access: You may request a copy of the Personal Data bat77 holds about you, together with information about how it is used and with whom it is shared.
• Right to Rectification: You may request correction of inaccurate or incomplete Personal Data. Where possible, you can update certain information directly within your Account settings.
• Right to Erasure: You may request that bat77 delete your Personal Data where it is no longer necessary for the purposes for which it was collected. This right is subject to bat77's legal retention obligations — data required by KYC, AML or licensing regulations cannot be deleted before the applicable retention period expires.
• Right to Restriction: You may request that bat77 restrict processing of your Personal Data in certain circumstances — for example, while the accuracy of data you have disputed is being verified.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that bat77 provide your Personal Data in a structured, commonly used and machine-readable format.
• Right to Object: You may object to processing based on legitimate interests, including for direct marketing purposes. Where you object to marketing, bat77 will cease sending marketing communications promptly.
• Right to Withdraw Consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

bat77 implements a comprehensive set of technical and organisational security measures designed to protect Personal Data against unauthorised access, accidental loss, alteration, disclosure or destruction. These measures include:

• Transport Layer Security (TLS) encryption for all data transmitted between your browser and the bat77 Platform.
• Encryption of sensitive data fields at rest within the Platform's database infrastructure.
• Strict role-based access controls limiting staff access to Personal Data on a need-to-know basis.
• Regular internal security audits and vulnerability assessments of the Platform's infrastructure.
• Two-factor authentication (2FA) availability for all registered player Accounts.
• Automated monitoring for anomalous login attempts, unusual transaction patterns and other indicators of Account compromise.

Notwithstanding the above, no system is entirely immune to security risks. bat77 cannot guarantee absolute security of data transmitted over the internet. Players are responsible for maintaining the security of their own Account credentials and for notifying bat77 at [email protected] immediately if they suspect unauthorised access to their Account.

The bat77 Platform does not include links to third-party external websites as a standard feature of its informational pages. To the extent that any third-party service providers (such as payment processors) operate their own interfaces accessed via the Platform's cashier, bat77 is not responsible for the privacy practices of those third-party interfaces. Players interacting with any third-party payment environment are encouraged to review the privacy policy of that provider independently.

bat77 accepts no responsibility for the data practices of third parties and provides no warranty as to the security or privacy standards of any external service provider beyond the contractual obligations bat77 imposes on its Data Processors.

The bat77 Platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the applicable operator/licence jurisdiction. bat77 does not knowingly collect Personal Data from individuals under the minimum age requirement. If bat77 discovers that it has inadvertently collected Personal Data from a minor, that data will be deleted promptly and the associated Account will be closed.

If you have reason to believe that a minor has registered an Account on the Platform or submitted Personal Data, please contact bat77 at [email protected] immediately. bat77 takes underage access seriously and will act on credible reports without delay.

bat77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, operational practices or the Services offered on the Platform. The effective date at the top of this page will be updated whenever a material change is made.

Where amendments are material, bat77 will provide reasonable prior notice to registered Players — for example, by displaying a notice within the Platform or by sending a notification to your registered email address. Continued use of the Services following the publication of an updated Policy constitutes your acceptance of the revised terms. If you do not agree to the revised Policy, you must cease using the Services and request Account closure before the updated Policy takes effect.

If you have any questions, concerns or requests relating to this Privacy Policy, or wish to exercise any of your data rights described in Clause 11, please contact the bat77 data support team using the details below. All communications should be in English.

Support Email: [email protected]

Live Chat: Available via the Platform during operator-provided support hours.

Please note: bat77's support email address is displayed as plain text and is not a clickable link — type it manually into your email client. Do not send sensitive Personal Data, payment credentials or identity documents via email unless specifically requested by the bat77 support team through a verified communication channel.